Privacy Policy

1. Introduction

Welcome to MOFT. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using MOFT, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you create an account:

• Full name
• Phone number
• Email address
• Date of birth
• Government-issued ID information (for verification purposes)
• Bank account details
• Transaction history

2.2 Automatically Collected Information

When you use our app, we automatically collect:

• Device information (model, operating system, unique device identifiers)
• IP address and location data
• App usage data and analytics
• Log data (crash reports, performance data)
• Biometric data (if you enable biometric authentication)

2.3 Communication Data

We collect and store:

• Chat conversations with MJ (our AI assistant)
• Customer support communications
• Feedback and survey responses

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Process transactions, manage accounts, and deliver banking services
• AI Enhancement: Train and improve MJ's responses and capabilities
• Security: Detect and prevent fraud, unauthorized access, and illegal activities
• Communication: Send transaction confirmations, updates, and customer support
• Compliance: Meet legal and regulatory requirements
• Improvement: Analyze usage patterns to enhance our services
• Marketing: Send promotional materials (you can opt-out anytime)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our business (payment processors, cloud storage, customer support, analytics providers). These parties are bound by confidentiality agreements.

4.2 Financial Institutions

Banks and financial service providers necessary to process your transactions and maintain your accounts.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Authentication: Multi-factor authentication and biometric options
• Access Controls: Strict internal access policies and monitoring
• Regular Audits: Security assessments and penetration testing
• Compliance: We adhere to industry standards (PCI DSS, SOC 2)

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data
• Object: Object to certain data processing activities

To exercise these rights, please contact us at privacy@moft.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze app usage and performance
• Personalize your experience
• Provide targeted advertising (with your consent)

You can control cookies through your device settings. Note that disabling cookies may affect app functionality.

8. Children's Privacy

MOFT is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years as required by financial regulations. When data is no longer needed, we securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an in-app notification or email for significant changes

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

For data protection inquiries, you may also contact our Data Protection Officer at dpo@moft.com